Returns
Click here to process a return.
If you are not completely satisfied with any part of your purchase you can return it to us using our preferred returns service Collect +. You can find your nearest Collect + business and how to use the service here.
- If you have received the wrong items or they are faulty, we will replace the items free of charge or refund your payment in full.
- If you wish to return your items to us for any other reason then we will refund any payment less our restocking fee and the cost of carriage.
Our returns policy lasts for 28 days. If 28 days have elapsed since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Any customised items of clothing.
- Personal care items.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that was delivered more than 28 days ago.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, subject to any applicable restocking fee as detailed in our terms and conditions and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Contact your credit card company, it may take some time before your refund is officially posted and visible on your credit card statement.
If you've done all of this and you still have not received your refund yet, please contact us at sales@capitalonline.biz for further assistance.
Contact your bank. There is often some processing time before a refund is posted.